Last Updated: March 27, 2025
Introduction
James Pitts Consulting LLC ("Company," "we," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect from users of our website (www.jamespittsconsulting.com) and online course services ("Services"), how we use and share that information, and your rights regarding your information. This policy applies to information collected through our website and Services, including when you register for an account, purchase or access our online course, or otherwise interact with us online. It does not cover any information collected offline or by third-party sites that may be linked to or from our website. By using our website or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the website or provide us with your information. Important Note: James Pitts Consulting LLC is an independent consulting and educational service for veterans. We are not affiliated with the U.S. Department of Veterans Affairs (VA) or any government agency. Any information you share with us is kept within our organization and trusted service providers (like our payment processor), and is not shared with the VA unless required by law or explicitly requested by you.
Information We Collect
We collect various types of information from and about you in order to provide our Services effectively. This includes:
1. Information You Provide Directly
Account Registration Information: When you create an account on our site, we collect personal identifiers such as your name, email address, and a password. We may also ask for a username or similar credentials for login purposes. All personal information you provide must be true, accurate, and up-to-date.
Profile and Service-Related Information: As part of our veteran consulting and course enrollment process, we might request information related to your military background to tailor our services. This could include your branch of service, years of service, rank, and whether you currently have any VA service-connected disability rating. Providing these details is usually optional, but not providing them might limit certain personalized aspects of the course or consulting advice.
Payment Information: If you purchase our online course or subscribe to our Services, you will need to provide payment details. Payments are processed by a third-party payment processor (Stripe). This means when you enter credit or debit card information, it is transmitted directly to Stripe. We do not receive or store your full credit card number or security code on our servers. We may keep a record of your transactions (e.g., the date and amount, your billing name and address, last four digits of the card) for billing history, receipts, and financial reporting. Stripe, as our payment processor, is responsible for safeguarding your payment information. (For more details on Stripe's practices, you can refer to Stripe's privacy policy on their website.)
Communication and Support Information: If you contact us via email, contact form, or other channels, we collect the information you provide in those communications. This may include your name, email address, phone number (if you provide it), and the content of your message or inquiry. For example, if you email us with a question about your account or the course, we will collect and store that email and our response. Similarly, if we offer live chat or customer support calls, we might record details of the conversation to better assist you and maintain records of support provided. Any information you volunteer during a consultation (such as details about your VA claim or personal circumstances) may be noted in our records so we can provide you with accurate advice and follow-up. We only use this information to address your inquiries and improve our services.
2. Information We Collect Automatically
When you use our website, we automatically collect certain information about your device and your interaction with the site. This information helps us understand how users use our Services and ensures the site operates correctly. The categories of data we collect include:
Usage Data: We collect data about your activity on our site and within the online course platform. This includes the pages or content you view, the date and time of your visits, the amount of time spent on each page, navigation paths (such as the sequence of pages you browse), and any actions you take on a page (e.g., clicking a button, downloading a file). If you are enrolled in our course, we may track your progress (for example, which modules or lessons you have started or completed, quiz results, etc.) to personalize your learning experience and show relevant content. This usage information is generally aggregated and helps us analyze trends (e.g., which topics are most viewed).
Device and Technical Information: We collect certain technical information about the device you use to access our site. This includes your IP address (which can sometimes be used to infer your approximate geographic location), your browser type and version (e.g., Chrome, Firefox, Safari), your device type and operating system (e.g., Windows PC, Android phone, iPhone), and unique device identifiers if applicable. We also record screen resolution and other device settings in some cases to ensure our site displays properly. Collecting this information helps us troubleshoot compatibility issues and optimize our site for the devices our customers use.
Cookies and Similar Technologies: We use cookies (small text files stored on your browser or device) and similar tracking technologies (such as web beacons, pixels, or local storage) to enhance your experience on our site. Cookies allow us to recognize you when you return and maintain your session information. For example, cookies enable you to stay logged in as you navigate through the course content, and they remember your preferences (such as language or font size selections). We also use cookies for analytics purposes. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them). Additionally, our analytics or advertising partners might set cookies on our site (see "Analytics Providers" in the sharing section below). You can control or delete cookies through your browser settings. However, please note that if you disable certain cookies, portions of our site (like the course login or progress tracking) may not function properly.
We do not collect sensitive personal data like Social Security Numbers or health information through our site, except for the optional veteran service-related info you may provide. We also do not engage in any automated decision-making that produces legal or similarly significant effects on you.
How We Use Your Information
We use the collected information for a variety of purposes to operate our business, provide and improve our Services, and communicate with you. The primary uses of your information are:
To Provide and Maintain the Service: We use your personal information to allow you to access our website and course content. For example, your account credentials are used to authenticate you so you can log in. We use your course enrollment information to grant you the appropriate access to materials. If the course includes features like progress tracking or certificates of completion, we use your usage data to provide those features. Essentially, all the basics of running an online course (displaying videos, recording progress, saving quiz results) rely on using the information we collect from you.
To Process Transactions: We use your payment-related information to fulfill purchases or subscription payments for our course. For instance, when you enter a credit card to pay, our system communicates with Stripe (our payment processor) to charge your card and complete the transaction. We (or Stripe on our behalf) use your billing address to verify your payment method and for tax calculation purposes if needed. After processing, we use your contact information (email) to send you a receipt or invoice confirming the transaction. We maintain a record of financial transactions for accounting, audits, and compliance with legal obligations.
To Communicate with You: We use your email address (and/or phone number, if provided for contact) to send important communications regarding the Service. This includes:
Administrative and Account Messages: We will send confirmations when you register or make a payment. We might email you to verify your email address upon sign-up or to provide password reset instructions if you request them. We will also send notices about important updates: for example, if there are changes to our Terms of Service or Privacy Policy, if your subscription is expiring or has renewed, or if there are technical issues affecting the Service (such as planned downtime for maintenance).
Customer Support: If you reach out with a question or issue, we will use the information you provided to respond. We may also follow up with you after resolving a support ticket to ensure your issue is fully addressed.
Course Notifications: We might send you reminders or updates related to the course. For example, if new content is added to a module you have access to, we may notify you. If you left off on a lesson, we might send a gentle reminder to continue. These communications are meant to enhance your use of the Service.
Marketing (with consent): If you have opted in to receive our newsletter or promotional offers, we will use your email to send you such communications. These may include news about upcoming courses or features, tips for navigating VA claims, or promotions for related services. You can unsubscribe from marketing emails at any time (see "Your Rights and Choices" below). We will not bombard you with marketing, and we will never share your email with third parties for their own marketing.
To Personalize Your Experience: We may use information about you to tailor the Service to your interests. For example, knowing that you indicated a certain branch of service or type of claim interest might allow us to highlight relevant articles or resources. Usage data can help us recommend next steps in the course (e.g., "You completed Module 1; now consider Module 2"). Personalization improves engagement and helps ensure that you see content applicable to your needs.
To Improve Our Services: We continuously strive to make our course and website better. We use aggregated usage data and feedback to identify what is working well and what could be improved. For example, if we see many users spending extra time on a particular lesson or struggling with a quiz question, we might review that content for clarity. We might use analytics to test out different website designs or new features. Any feedback you provide (through surveys, emails, etc.) is used to improve our offerings and respond to member needs. Internally, we also analyze the demographics of our users (in aggregate) to guide our content strategy (for instance, if many users are Vietnam-era veterans vs. recent service members, their needs might differ).
To Ensure Security and Prevent Fraud: We use data (particularly technical and usage data) to protect our website, Services, and users. For example, we monitor login activity to detect suspicious patterns (such as many failed login attempts, which could indicate a hacking attempt). We may use IP address information to block malicious actors or to enforce geographic restrictions if necessary. If we detect that an account is compromised or being used in an unauthorized way, we may use user information to investigate and mitigate the issue. We also use data to enforce our Terms of Service; for instance, if someone is scraping our content or sharing logins, we use relevant information to identify and address that behavior.
To Comply with Legal Requirements: We process and may disclose information where we have a legal obligation to do so. This includes retaining records to satisfy tax and accounting laws, using your data to respond to lawful requests (like court orders), or to establish or exercise our legal rights. For instance, if there's a billing dispute, we may review the transaction records that include your information to resolve it. If required by law enforcement or regulators (and after verifying the legitimacy of the request), we might use your information to comply with their directives.
To Exercise or Defend Legal Claims: In the unlikely event of a legal dispute, we may use stored information about you as evidence or as part of fact-finding. For example, if there was a dispute about whether you consented to a certain charge, we would use our records of your sign-up and payment. Similarly, if a user were to bring a claim against us, we would use relevant data (such as communications logs or usage logs) to defend ourselves.
We will not use your personal information for purposes materially different than those above without informing you and obtaining your consent if required. In summary, we use personal information to run our business effectively, provide you with a quality educational experience, keep you informed, and meet our legal responsibilities.
How We Share Your Information
We respect your privacy and take care to share your personal information only as needed. We do not sell or rent your personal information to third parties for their own marketing or profit. We share information in the following circumstances:
Service Providers (Processors): We share information with third-party companies and individuals that provide services on our behalf to help us run our operations and deliver the Service to you. These service providers are bound by contractual obligations to keep personal information confidential and to use it only for the purposes for which we disclose it to them. Our key service providers include:
Payment Processor – Stripe: When you make a purchase or subscribe, your payment details are handled by Stripe. Stripe will process your card information under strict security standards (PCI-DSS compliance). We share with Stripe the necessary information to charge your card (this may include your name, email, billing address, and of course the payment details you enter directly into Stripe’s payment form). Stripe in return provides us confirmation of payment or failure. We recommend reviewing Stripe’s Privacy Policy to understand how Stripe handles your information. We do not store your full credit card information on our systems; Stripe tokens or stores that data.
Website Hosting and Database: Our website and course content may be hosted on third-party servers or cloud services. For example, we might use a reputable hosting provider or cloud platform to store the website’s files and databases. This means that personal data you provide (account info, course progress, etc.) is stored on their servers, though under our control. These providers have access to data only to the extent necessary to perform hosting and backup services for us. We rely on their security measures to protect the data on their infrastructure.
Email Service Providers: We may use an email delivery service (such as Mailchimp, SendGrid, or similar) to send out transactional emails (like confirmation messages, password resets) and any optional newsletters. These providers get access to your email address and any content of the emails we send to you. They use this information solely to send emails on our behalf and to ensure deliverability (e.g., managing bounces or unsubscribes).
Learning Management/System Tools: If our course is delivered using a specific online course platform or learning management system (LMS), that platform may process your data (course progress, quiz scores, etc.) on our behalf. For instance, if we use a platform like Teachable, Thinkific, or a WordPress LMS plugin, those systems will store your course data to provide the functionality. They will not use your data for their own purposes.
Analytics Providers: We utilize third-party analytics tools (such as Google Analytics) to collect information about usage of our site (as described in the "Information We Collect Automatically" section). These analytics providers set their own cookies or identifiers to log usage data (e.g., pages viewed, time on site, IP address). The information shared with these providers may include your IP address and device information, but generally does not include personal details like your name. We use the insights from these analytics to improve our Service. Google Analytics may have access to some data about you when you use our site; however, we have configured Google Analytics to anonymize IP addresses where possible and we do not provide them with personally identifiable information. You can opt out of Google Analytics by using a browser add-on if you prefer.
Other Vendors: We might also share minimal data with other tools integrated into our site, such as scheduling software (if you book an appointment through our site) or survey tools (if we gather feedback). In each case, we only share what is needed for that tool to work (for example, if you schedule a consultation call, our scheduling tool will receive your name and email to send you reminders).
Affiliates: Currently, James Pitts Consulting LLC operates as a single entity. Should we in the future have affiliate companies or subsidiaries, we may share your information with those affiliated entities that are under common ownership or control, only if their data handling practices are consistent with this Privacy Policy. Any affiliate receiving your information will be required to protect it just as we do. (As of the last updated date, this is hypothetical; we include this for completeness.)
Business Transfers: If we ever plan to merge with another organization, be acquired by another company, or sell all or a portion of our assets, user information (including your personal information) could be among the assets transferred to the buyer or succeeding company. We would transfer such information as it is a vital part of the Service (for continuity). In the event of such a business transfer, we will notify you (for example, via email and/or a prominent notice on our website) of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information. The new entity would continue to honor your rights and this Privacy Policy with respect to your personal information.
Legal Compliance and Protection: We may disclose your personal information when we believe in good faith that such disclosure is necessary to:
Comply with the law or legal process: If we receive a valid subpoena, court order, or other legally binding request (for example, from law enforcement or a government agency), we may be required to disclose certain information. We will only do so after evaluating the request and ensuring it has appropriate authority.
Enforce our Terms and policies: If necessary, we will disclose information to enforce our agreements (such as providing evidence of a user's misconduct if needed in a legal case).
Prevent harm or illegal activities: We may share information to investigate, prevent, or take action regarding suspected fraud, situations involving potential threats to the safety of any person, unauthorized use of the Service, or violations of law. For example, if someone attempted to hack our systems, we might share information with cybersecurity experts or law enforcement to address the threat.
Protect our rights and safety and those of our users or others: This can include exchanging information with other companies and organizations for cybersecurity protection, fraud prevention, and credit risk reduction.
With Your Consent: In cases other than those above, if we need to share your information for some other purpose, we will ask for your consent. For example, if we ever wanted to use a customer testimonial that includes personal details (like your name or photo), we would seek your permission. Or if a partner organization (say, a law firm or another consulting service) wanted to offer something to our users, we would not give them your personal information unless you opt in.
No Sale of Personal Information: We want to reiterate that we do not sell your personal data to data brokers or marketing companies. All sharing of information is solely for providing and improving our Services, or as compelled by legal obligations. Third-Party Links: Our website or course materials may contain links to third-party websites or resources (for example, to official VA websites, external reference articles, or partner sites). Clicking on those links will take you to a site we do not control. This Privacy Policy does not apply to those external sites. Those sites have their own privacy policies, and we encourage you to review them. We are not responsible for the content or data practices of external websites. For instance, if you click a link to va.gov or a veterans organization, any information you provide to those sites would be governed by their privacy policy, not ours.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting, or reporting requirements. In practice, this means:
Account Data: We will retain your account information and any personal details you provided while your account remains active. If you delete your account or it becomes inactive for an extended period, we will either delete or anonymize your personal information, or, if neither deletion nor anonymization is feasible (for example, because your information is stored in backup archives), then we will securely store your information and isolate it from further use until deletion is possible. Generally, if an account has been inactive for a long time, we might reach out to confirm if you want to maintain it, and if not, proceed with deletion.
Course and Transaction Records: We retain records of your course enrollment, completion, and financial transactions as long as necessary for our business operations and compliance obligations. For example, purchase and payment history is typically retained for at least several years to comply with tax and financial regulations (often 7 years under U.S. law). This helps us have a clear record for audits and any potential disputes.
Communications: If you have corresponded with us, we may retain those communications (emails, support tickets, etc.) for a period of time after your last interaction. This helps us in case you reach out again, and for training and quality assurance. Typically, we might retain support emails for a couple of years unless you request their deletion sooner.
Analytics Data: Aggregated analytics data that does not directly identify you may be retained indefinitely for statistical purposes. However, any analytics data linked to personal identifiers is either deleted or anonymized when it’s no longer needed. For instance, raw web server logs that contain IP addresses might be kept for a short period (a few months) for security analysis and then deleted or anonymized.
Backup and Archival Copies: Our systems regularly perform backups to ensure resilience. Those backups may contain your personal information. If you delete your data or account, it may take a short period (up to several weeks) for the backup copies to cycle out and become fully deleted. We do not use backup data for any other purpose except to restore the system in case of a data loss event.
Legal Hold: In the event of a legal issue (such as a dispute or investigation), we may need to retain certain data for longer than our standard retention periods. If we're notified of a claim or legal process that involves user data, we'll preserve relevant information until the matter is resolved, even if that extends beyond our normal retention schedule.
Once the retention period expires, and we no longer have a legitimate business reason or legal requirement to keep your information, we will securely dispose of it. We employ deletion methods that are appropriate for the sensitivity of the data—this may include permanent deletion from our database for digital records and shredding for any physical documents. If you request deletion of your personal data (see "Your Rights and Choices"), we will make reasonable efforts to honor that request in a timely manner, as long as we do not have a prevailing obligation to retain the data.
Data Security
We take the security of your personal information seriously. We implement a combination of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:
Encryption: Our website uses SSL/TLS encryption (HTTPS) on all pages where personal data is transmitted. This means that the information you input (such as login credentials or payment details) is encrypted in transit between your browser and our servers. Sensitive data (like passwords) is stored in an encrypted or hashed form in our database. For example, passwords are typically salted and hashed, which means even we cannot read your actual password.
Access Controls: Access to personal data within our organization is restricted on a need-to-know basis. Only authorized personnel (for example, a support representative assisting you, or an IT administrator maintaining the system) can access personal data, and even then only what is necessary for their role. We employ user authentication and session management to prevent unauthorized account access—meaning, only you (with your password) or someone with administrative privileges can access your account information.
Firewalls and Network Security: Our servers and network are protected by firewalls and monitoring systems that guard against outside intrusion. We keep our software, website platform, and any plugins or dependencies up-to-date to patch security vulnerabilities promptly. We also use anti-malware and anti-virus solutions as appropriate on our systems.
Monitoring and Testing: We monitor our systems for potential vulnerabilities and attacks. This includes keeping an eye on login attempts, unusual account activities, and network traffic. We may perform periodic security audits and penetration testing (sometimes via third-party security experts) to evaluate and improve our security posture.
Employee Training and Policies: All team members at James Pitts Consulting LLC who handle personal information are trained in data privacy and security best practices. We have internal policies in place to ensure that your data is handled carefully and confidentially. For instance, we require strong passwords for systems access and mandate the use of two-factor authentication where possible for added security on administrative accounts.
Secure Data Storage: Personal information is stored on secure servers. We often rely on reputable cloud service providers that employ robust physical security at their data centers (e.g., guarded facilities, biometric access controls, redundant power, etc.). Data at rest in our databases may be encrypted, depending on the capabilities of our hosting services.
Regular Backups: As mentioned, we perform regular backups of our databases to ensure we can recover data in the event of hardware failure or other issues. These backups are encrypted and stored securely. If a backup is stored off-site, it is with a secure, trusted service.
Payment Security: For payment information, we outsource to Stripe specifically to take advantage of their security measures. Stripe is certified to PCI DSS (Payment Card Industry Data Security Standard) Level 1, which is the highest level of security for processing payments. This means your credit card details are handled with rigorous safeguards. We do not keep full credit card numbers on our systems to reduce risk.
Despite our efforts, please be aware that no method of transmitting data over the Internet or storing data is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. The security of your data also depends on you. You should protect against unauthorized access to your account by choosing a strong password and keeping it confidential. If you suspect any unauthorized access or unusual activity in your account, please notify us immediately so we can investigate and take protective measures. In the unfortunate event of a data breach that affects your personal information, we will act promptly to contain and assess the issue. We will also notify you and any applicable authorities of breaches as required by law, providing information on what happened and any steps you should take to protect yourself.
Your Rights and Choices
You have several rights and choices regarding your personal information and how we handle it. We are committed to providing you with reasonable access and control over your data. Below, we outline these rights and how you can exercise them:
Access Your Information: You have the right to request a copy of the personal information we hold about you. This typically includes data like your profile information, contact details, and transactional history. Most of this information can be accessed by you directly by logging into your account (for example, you can view your profile details or see your enrollment history). If you need a complete export of your personal data, you can contact us (see "Contact Us" below) and, after verifying your identity, we will provide you with a summary of the information we have about you in a commonly used format.
Rectification (Correct or Update): It’s important that your personal information is accurate and up-to-date. You have the right to correct any inaccuracies. You can update much of your basic information through your account settings (for instance, you can change your email, update your name if misspelled, or revise your profile details). If you encounter any issues updating your information or if there is data you believe is incorrect that you cannot change yourself, please contact us and we will help correct it.
Deletion (Right to be Forgotten): You have the right to request deletion of your personal data. You can achieve this by deleting your account through the account settings if such an option is available, or by contacting us to request account deletion. When we receive a verified deletion request, we will remove or anonymize your personal information from our active databases. Note that we may retain certain information as required by law or for legitimate business purposes (for example, we might keep a record of a transaction for tax reasons, or keep an email to document how we resolved a dispute). If only a subset of data is problematic (e.g., you want to withdraw a piece of optional info you provided), we can delete that specific information without deleting your entire account – just let us know.
Portability: For data that you have provided to us, in some cases you have the right to obtain that data in a portable format, so you can move it to another service if needed. Upon request, we can provide you with your personal data in a structured, commonly used, machine-readable format (for example, a CSV or JSON file). This typically applies to information we collected directly from you.
Opt-Out of Marketing Communications: If you have signed up for our newsletter or are receiving promotional emails from us, you have the right to opt out at any time. Every marketing email we send includes an "unsubscribe" link at the bottom; clicking that will stop further marketing emails to your address (aside from administrative emails). You can also contact us to manually remove you from our mailing lists. Please note that even if you opt out of marketing messages, we will still send you essential transactional or service-related communications (like payment receipts or important account notices) as those are not for marketing but for providing our Service to you.
Cookie Preferences: As mentioned in the Cookies section, you have control over cookies through your browser settings. You can usually set your browser to refuse some or all cookies or to alert you when cookies are being sent. If you choose to disable or delete cookies, please note that some parts of our Service might not function correctly (for example, the site may not remember your login, or your course progress might not be tracked properly). If available, we may also offer a cookie consent tool on our website that allows you to manage your preferences (accepting or rejecting different categories of cookies like analytics).
Do Not Track (DNT): Some browsers offer a DNT feature that, when enabled, sends a signal to websites that you do not wish to be tracked. Currently, there is no universal standard for how to respond to DNT signals. As such, our site does not respond to DNT browser settings in a uniform way. However, as stated, you can always opt out of certain tracking (like Google Analytics) by using the methods described above.
California Privacy Rights: If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:
Right to Know: You may request that we disclose to you the categories and specific pieces of personal information we have collected about you in the last 12 months, the categories of sources for that information, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You can request that we delete any personal information we collected from you and retained, subject to certain exceptions (for example, we may keep information needed to complete a transaction or for legal compliance).
Right to Opt-Out of Sale: CCPA gives consumers the right to opt-out of the sale of their personal information. However, we do not sell personal information (as “sell” is defined by the CCPA), so this right is generally not applicable to our Service.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. That means we won't deny you our Services, charge you different prices, or provide a different level of quality just because you exercised your rights.
If you are a California resident and would like to exercise any of these rights, please contact us using the contact information below. We will need to verify your identity (for example, by confirming personal details we already have, such as your email address) before fulfilling requests. If you have an authorized agent making a request on your behalf, we will need proof of their authorization and still may verify your identity directly. Additionally, California’s "Shine the Light" law (Civil Code Section 1798.83) permits California residents to annually request and obtain information about any personal information we disclosed to third parties for direct marketing purposes in the preceding calendar year. As noted, we do not disclose personal information to third parties for their direct marketing purposes.
GDPR and International Users: Our Service is primarily intended for users in the United States (especially U.S. veterans). We do not actively market or provide services to EU residents. However, if you are using our Services from the European Union, United Kingdom, or another region with similar data protection laws (like the GDPR), you may have additional rights not explicitly listed above, such as the right to object to processing, or the right to restrict processing of your personal data. We will honor those rights where applicable. For example, you might have the right to object if we were processing your data for direct marketing or certain types of profiling – which we only do with consent anyway. If you are an international user and have questions about your privacy rights, please contact us.
Withdrawing Consent: In cases where we rely on your consent to process personal data (for example, if we ever ask for your consent for a specific optional feature), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal. If you withdraw consent for a service that requires it, we will let you know if your experience or access is affected.
To exercise any of your rights or make requests regarding your personal information, please see the "Contact Us" section at the end of this Privacy Policy. We will respond to your request as soon as reasonably possible, and within any timeframes required by law. For most requests (like access or deletion), we aim to respond within 30-45 days. If we need more time (up to an additional 45 days), we will inform you of the reason and extension in writing. Please note that for your security, we may need to verify your identity before processing certain requests (especially for data access, portability, or deletion) to ensure that these requests are legitimate and coming from the correct individual.
Children's Privacy
Our website and Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. The content we provide (dealing with veteran affairs and disability claims) is aimed at adults, often those who have served in the military. By using our Services, you represent that you are at least 18 years old or using the Service under the supervision of a parent or guardian who consents to this Privacy Policy. If you are under 13, do not use or provide any information on this website or on or through any of its features, register for an account, make purchases, or send any information about yourself to us. In the event we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take immediate steps to delete that information from our servers. For parents or guardians: If you discover that your child under 13 has provided personal information to us, please contact us immediately so we can remove the child's information. While our general audience is adults, we also generally require that users be 18 or older to create an account or purchase our course. If you are between 13 and 17 years old, you may use the informational parts of our site (for example, read free content) only with permission and supervision from a parent or guardian. We do not allow minors in that age range to create accounts or provide personal information without parental involvement. California Minors (under 18) who are registered users of our Service (though we don't expect any due to the above) would have the right under California law to request removal of content or information they have publicly posted. However, our site currently does not have public forums or user-generated content postings. If that ever changes and a minor does post content they'd like removed, they can contact us to request deletion (though we might retain copies if required by law, and note removal from public view does not ensure complete or comprehensive removal from our systems).
Updates to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. If the changes are significant, we will provide a more prominent notice of the change (such as a banner on our website or an email notification to users). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or Services after any update to this Privacy Policy will constitute your acceptance of the changes, to the extent permitted by law. If we were to change this Privacy Policy in a way that materially reduces the protection of your personal information or rights, we would seek to inform you in advance (when feasible) and obtain your consent if required. For instance, if we ever decided to collect new types of personal data or use your data for a purpose significantly different from those stated at the time of collection, we would notify you and, if necessary, give you a choice before the new processing begins. For your convenience, we will keep prior versions of this Privacy Policy archived (and provide them upon request) so you can see how our privacy practices have evolved over time.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: James Pitts Consulting LLC
Email: jamespittsconsulting1@gmail.com
Mailing Address: Attn: Privacy Officer, James Pitts Consulting LLC, Buckeye, Arizona, USA. We will do our best to respond promptly to your inquiry – typically within a few business days. If you are contacting us to exercise a specific privacy right (such as accessing or deleting your data), please provide sufficient detail for us to process your request (for example, the email associated with your account, and the specific request you are making). We may need to verify your identity before implementing certain requests to ensure your data is protected. Thank you for entrusting James Pitts Consulting with your information. Your privacy and satisfaction are very important to us. Email: jamespittsconsulting1@gmail.com.
